Scope
Carrentalassist.com is an independent informational and assistance platform. We do not process direct car rental bookings or charge for the actual rental. Any rental payment is collected by the third-party car rental provider you choose to book with.
Provider Cancellation Policies
- All cancellation and refund terms for a reservation are governed by the specific car rental provider's policy.
- Refund eligibility, processing time, and fees are determined by the provider.
- We strongly recommend reviewing the provider's cancellation policy before completing any booking.
How to Cancel a Reservation
- Contact the car rental provider directly using the confirmation details they sent you.
- If you need help locating the right contact information, our support team can assist you.
- Cancellation timelines, penalties, and refund amounts depend on the provider's terms.
Assistance Service Fees
Our standard informational and customer assistance services are provided free of charge. If at any time a separate assistance fee is introduced, it will be clearly disclosed before purchase, along with the applicable refund terms for that fee.
Refund Requests
Refund requests related to a vehicle rental must be directed to the provider that issued the booking. If you believe you were charged in error by Carrentalassist.com, please contact us within 30 days at support@carrentalassist.com.
Disputes
We will make reasonable efforts to help mediate disputes between travelers and rental providers, but final refund decisions rest with the provider.
Changes to This Policy
We may update this Refund Policy at any time. Updates will be posted here with a revised date.